Dish Network Likes Notes

So I decided to call back the Dish Network people and try a different approach.  I had a lady answer this time who seemed nice, so I was nice to her.  I brought up the issue of the DVR fee that should have been waived.  She went back through our account comments (many of which were wrong) and agreed to transfer me to a person who could deal with the problem.

While on hold, I wrote them a note:When I got off hold, the fee was waived, no problem.  So my advice, if you have problems with Dish Network, write a note.